If you’re working remotely during the Coronavirus pandemic, you might be tempted to hide under the blankets and wait for the situation to resolve. Between the 24/7 news cycle, the scramble to organize immediate work and disperse teams, life feels chaotic. Don’t forget about your clients in the midst of the chaos. Clients – no […]
About Dustin Grof
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Entries by Dustin Grof
If an important client rated her satisfaction with your firm’s service quality as a “five” on a scale from one to seven, would you know how to improve her opinion? Would you be comfortable explaining why it matters? Presented with this scenario, you might be tempted to do one of two things: 1. Breathe a […]