An Equity Reader Seeing 2020
/in Book Reviews, Leadership, Professional Development //Tags: Book reviews, Equity, Inclusion, Social Justiceby Natasha ChettyBooks that helped me learn about what it takes to build a more equitable world
Dispersed Teams and Distressed Times How to manage your team with compassion during a crisis
/in Communication, Firm Culture, Leadership //Tags: COVID-19 work plans, crisis management for law firms, Managing dispersed teamsby Natasha ChettySix ways to manage sudden changes and dispersed teams during a major crisis.
Stay Close to Clients Despite Social Distancing Five ways to show you care
/in Client Service, Communication, Firm Culture, Practice Management, Strategy //Tags: client service during Coronavirus, Coronavirus client care, Remove term: business continuity law firms business continuity law firmsby Dustin GrofIf you’re working remotely during the Coronavirus pandemic, you might be tempted to hide under the blankets and wait for the situation to resolve. Between the 24/7 news cycle, the scramble to organize immediate work and disperse teams, life feels chaotic. Don’t forget about your clients in the midst of the chaos. Clients – no […]
Show, Don’t Tell Apply an old creative writing tool to new client feedback
/in Client Service, Communication, Strategy /by Dustin GrofIf an important client rated her satisfaction with your firm’s service quality as a “five” on a scale from one to seven, would you know how to improve her opinion? Would you be comfortable explaining why it matters? Presented with this scenario, you might be tempted to do one of two things: 1. Breathe a […]
How to do a Root Cause Analysis Separating the source from the symptom
/in Strategy //Tags: facilitation tips, root cause analysis, strategic planningby Natasha ChettyA simple exercise to identify the real source of any business issue, and place it in the context of your strategy.
When Writing Feels Wrong Solutions to writer’s block
/in Communication, Practice Management //Tags: writers blockby Natasha ChettyProfessionals who publish articles to promote their work often run out of creative ideas. Generating them again isn’t impossible.
Afterglow How to make the most of an adventure abroad
/in Strategy //Tags: Personal development, Travelby Natasha ChettyAdventures abroad tend to put life at home in perspective. Distance brings the sum of life’s minor details into focus, often in unexpected ways.
Managing Change from the Front Lines When an improvement feels like an aggravation
/in Firm Culture, Leadership, Practice Management //Tags: law firm change, organizational change, organizational developmentby Natasha ChettyWhen front-line employees don’t know why a change was made, or if they don’t believe in the ultimate goal, they often disengage from activities that support it.
Change Manager Certification Helping clients create individual and organizational change
/in News, Practice Management, Project Management //Tags: Change management, coaching, organizational changeby Natasha ChettyIn May 2018, Bellwether Strategies principal consultant Natasha Chetty completed the Prosci (pronounced “pro-sigh”) change management certification program in Banff, Alberta.
A Simple Formula for Change Turn good ideas into good strategies
/in Practice Management, Project Management //Tags: change management for law firms, organizational change, organizational developmentby Natasha ChettySuccessful change initiatives require four critical components.
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