Dispersed Teams and Distressed Times How to manage your team with compassion during a crisis

Six ways to manage sudden changes and dispersed teams during a major crisis.

Stay Close to Clients Despite Social Distancing Five ways to show you care

If you’re working remotely during the Coronavirus pandemic, you might be tempted to hide under the blankets and wait for the situation to resolve. Between the 24/7 news cycle, the scramble to organize immediate work and disperse teams, life feels chaotic. Don’t forget about your clients in the midst of the chaos. Clients – no […]

Show, Don’t Tell Apply an old creative writing tool to new client feedback

If an important client rated her satisfaction with your firm’s service quality as a “five” on a scale from one to seven, would you know how to improve her opinion? Would you be comfortable explaining why it matters? Presented with this scenario, you might be tempted to do one of two things: 1. Breathe a […]

How to do a Root Cause Analysis Separating the source from the symptom

A simple exercise to identify the real source of any business issue, and place it in the context of your strategy.

Managing Change from the Front Lines When an improvement feels like an aggravation

When front-line employees don’t know why a change was made, or if they don’t believe in the ultimate goal, they often disengage from activities that support it.

Change Manager Certification Helping clients create individual and organizational change

In May 2018, Bellwether Strategies principal consultant Natasha Chetty completed the Prosci (pronounced “pro-sigh”) change management certification program in Banff, Alberta.