A RACI clarifies roles in a project, especially roles that guide communication and decision making. It’s a standard component of project management. And it’s easy to create.
Gordon and Megan Holley, co-founders of western Canada’s first B-Corp certified accounting firm were featured in the January 2021 edition of “Pivot” Magazine.
If an important client rated her satisfaction with your firm’s service quality as a “five” on a scale from one to seven, would you know how to improve her opinion?
When front-line employees don’t know why a change was made, or if they don’t believe in the ultimate goal, they often disengage from activities that support it.
